Any business worth its salt gets complaints, but how easy is it do you make it for your customers to complain?
Review: APE by Guy Kawasaki: How to Publish A Book
Ever felt like you could write a book? A new book by Guy Kawasaki and Shawn Welch might be just what you’re looking for.
Your Business Communication Sucks
Your company’s marketing sucks big time. Sorry, but it has to be said. So what are you going to do about it?
Marketing To Your Ideal Customer? Be Careful What You Wish For
Rather than focus everything around a solution-driven proposition, try extending your marketing and lead-generation efforts around creating greater awareness to the factors that contribute to the problem.
The Growing Voice Of Customer Choice
Many businesses hate unpredictability – even if by aiding, developing and strengthening predictability takes precedence over meeting the needs of the customer.
Fake It Until You Become It
If you can’t be confident, passionate and enthusiastic about your business value proposition, then how can you reasonably expect your prospective customers to be?
What Does It Mean To Do Business With Your Business?
Today’s digital lifestyle is tightly woven into the fabric of a new “networked” customer experience. How relevant is your business in this new world?
How Social Media Puts The “Service” Back Into Customer Service
It seems inevitable that as Customer Service embraces social media, it becomes part of Marketing – which, in reality, it always has been.
Selling Means Knowing When To Shut Up
I don’t want salespeople repeating marketing copy or technical specifications from the website. If I want a parrot, I’ll buy one.
Why DIY-Marketing Your Startup is a BAD idea
A word of advice for anyone thinking that they can get away with starting a company without having professional marketing resources on board: don’t do it. DIY-marketing a startup business is a recipe for disaster.
Small Business Marketing: You Can’t Be Half Pregnant
Your business marketing is struggling because your value proposition is no longer perceived as having the same relevance with its target audience.
Customer Lifetime Value: A Marathon, Not A Sprint.
Companies must assess the real worth of their customers’ business over the course of the buying relationship – and treat them accordingly.
Sorry, HBR. Marketing is most certainly NOT dead.
Marketing is everything from what you sell, to how you sell it. To say that Marketing is dead is like saying that business itself is dead.
Every Business Is A Global Business: The Illusion Of Location
20 years ago the very fact your business was local was enough for customers to buy from you. Today that’s no longer enough.
Being A Social Brand Doesn’t Make You A Social Business
The creation of a social brand has become commonplace. But building a social business is an investment in customer relevance for the future.