importance of relevant content in business marketing

Content Isn’t Everything. It’s The Only Thing.

Gee Ranasinha Advertising, Business, Communications, Marketing, Social Media

A quick question for you: For most businesses, where would you say is the first contact point between the company and a prospective customer? Before they see your ad, read your postcard mailer or receive the sales cold call, the first engagement point with your company is most probably your website. So why don’t more companies take their website seriously? I don’t (just) mean the design and having up-to-date information on your business value offering – i.e. your product or service: whatever it is that you’re selling. I mean having content on there that existing and prospective customers want to read. I mean having a ongoing and regular program of delivering new content designed and researched in such as way for your audience to find interesting. So interesting that they’ll come back again, to consume even more of it. So interesting that they’ll talk about it with their friends. Today, before a customer ever buys your product or service, they “buy” into your company. They listen to your story, the narrative of why you do what you do. Why you sell, as much as what you sell. I’ll bet you, just as with our company, that if you checked your website …

Roger McNamee Presentation

“Google & Microsoft Are History” Video

Gee Ranasinha Advertising, Communications, Marketing, Technology

I like to think that I’ve watched enough video presentations given by self-proclaimed tech gurus predicting the “Next Big Thing” to be able to smell the bovine excrement from 100 paces. It’s usually the same people that crop-up over and over again, prophesising that “..the way that we do (whatever) is dead!  This new thing that’s coming along is going to sweep everything else away in a blink of an eye!” You know the sort. However, I really can’t argue with the points made in a presentation that I recently found from Roger McNamee, MD and one of the founders of venture capital company Elevation Partners (who clearly need to get someone to redesign and update their website. Not only is the footer out of date, but the site uses Flash. Flash? Really ?). McNamee’s been investing in tech companies for nearly 30 years, including names such as Facebook, Forbes and Yelp, so in my book here’s a guy who probably knows what he’s talking about in terms of the trends taking over the tech world. I would love you to watch the whole video of his presentation. However the video’s been taken down, and a brief Google search (yes, …

keeping your social media fans happy

Keeping Your Fans Happy With New Content

Gee Ranasinha Advertising, Communications, Customer Service, Marketing, PR, Social Media

So, you blog regularly. Maybe you tweet as well. Perhaps you have a company Facebook fan page too. Good for you. Well done. By now you may have seen tangible results from your efforts. More and more people are reading your content. Maybe you’ve converted interest into leads, and into sales. Hopefully you’ve taken my advice and have a content strategy in place that helps you and your colleagues keep that social media ship on course. You’ve got followers, fans and evangelists and they like what you do. They’re on your side. But there’s a problem. Your most devout followers have been reading your stuff all of these months and, by now, they pretty much have a handle on what you’re saying. The problem is, that you’re saying the same thing again and again. Your most loyal of followers are being done a disservice since they feel that they’re reading the same message – even if it is being regurgitated and rewritten 101 different ways. They’re not being pushed, challenged, educated or informed any more. You’ve made your point to them – and they’ve got it. The only question now is how long they’ll continue to hang around reading your stuff …

hiring the right marketing resource

The Right Person For The Job

Gee Ranasinha Advertising, Communications, Customer Service, Marketing, Presentations, Social Media, Website

We often get inquiries from business owners or marketing people looking for help with a very specific issue. Perhaps they’re looking for someone to set-up and manage their PPC campaigns. Maybe they need a brochure redesigned, the writing and distribution of a press release, or help with their social media efforts. But let’s back up a touch. Each one of the above a very separate disciplines. Broadly-speaking, someone who’s an expert in pay-per-click advertising isn’t going to be able to design a brochure. At least, they won’t be able to do it as well as a someone who specializes in design. This is where things get a little foggy. All of the above job titles could come under the umbrella of ‘marketing’, but they don’t have to. All advertising, for example, is marketing. However all marketing isn’t advertising. Advertising, design, PR, and marketing are very different disciplines. However, far too often the job descriptions are exchanged and intermixed. Someone who’s great at web design, may not be so hot on allied competences such as SEO, CRO, or copywriting. Yes, they can design a kick-ass website for you. But when it comes to how well the site is seen on search …

price comparison websites are hurting small businesses

Blending Into The Crowd: The Problem With Price Comparison Sites

Gee Ranasinha Advertising, Communications, Marketing, Technology, Website

“CHEAPEST FLIGHTS!” “THE LOWEST HOTEL ROOM RATES!” “WE COMPARE PRICES, SO YOU DON’T HAVE TO.” Price comparison websites are all the rage at the moment. From airline flights, to car insurance, to getting the best on your savings, there’s sure to be a website that aggregates the prices of various products and services to allowing you to compare them. Rather than manually searching, entering details, and writing down the answer we can simply go to a single website that does all the heavy lifting for us. As consumers, we love price comparators. No-one wants to pay more than they need to for the same product or service, right? But is it a fair comparison? The problem with price comparison websites is that they reduce your business value offering to a commodity. Perhaps you offer exceptional customer service, no-quibble warranty, or 20 years experience. If people are deciding whether to buy from you based on nothing else but price, all that business differentiation you’ve been building for the last few years gets ceremoniously flushed down the toilet. You’re being judged by the price of your widget – and nothing else. A quick question for you: think about the last time you …

"Mother and Son" Microsoft Commercial

Hidden Message

Gee Ranasinha Advertising, Marketing

The advertising battle between Microsoft and Apple moved up a gear recently, with Redmond’s latest campaign to encourage consumers to buy Windows. In the ads, that you can see here, various ‘real people’ are filmed documentary-style going through the process of buying a PC. The subjects are shown weighing up the pros and cons of Windows-driven hardware against Macs. In the end the subject walks away with a Windows machine, and explains their purchasing decision to the camera based upon the price of the machine when compared to a Mac. Doesn’t this seem a little weird? Microsoft is a software company. OK, they make hardware in the form of computer peripherals and the XBOX, but they don’t make computers. Third-party hardware manufacturers buy and install their software and resell the result. Apple is a software company that, in order to sell their software, have chosen to also manufacture the supporting hardware in order to better control the user experience. So, from a business value communication standpoint, we have a software company basing their campaign on how cheap the third-party host hardware is. There is no messaging about Windows versus the Mac OS X operating system. It’s just a straight features …