Having a clear plan and point of focus for your business and marketing goals is, of course, important. But it’s also important to be flexible enough to change those plans. It’s key that you allow leeway for a business change, should the opportunity present itself.
Let me tell you a quick story.
At 7 years old, I knew that I wanted to be a photographer. I did everything I thought that I needed to do to help me get me to that goal. There was an offer on the back of the box of breakfast cereal: collect 10 tokens and send £7.99 to receive a camera – I ate that cereal every day for weeks on end and saved my pocket money to get the camera.
I read every book on photography in our town’s library. I bought photographic magazines as if my life depended on it, and ingested every snippet of information that I could. I read and re-read those magazines to the point that I could recite the text verbatim.
Tunnel VisionThroughout my formal education, many of the decisions that I made were based on my goal to be a photographer. For example, at school I took physics and chemistry rather than biology or geography, as they were going to be more useful when I planned to study Photography at college. Through a set of both fortuitous and convoluted events that followed, I succeeded in my goal of becoming a photographer (and more), founding and running a media production company for five years. The studio did fashion and advertising shoots for ad agencies. I was even fortunate enough to direct a TV commercial (the opportunities for business change – or perhaps that should be ‘business expansion’ – were more accommodating in the 90s).
The problem with having such tunnel vision is that you’re often too narrow-minded to see what else may be out there, since it may not align itself with your current mindset. For me, that meant passing-up new opportunities simply because they didn’t “fit” with the existing plan that I had in my head, and which I was blindly working towards at the exclusion of everything else. For example, at school I decided not to study computing. Why? Well, I was going to be a photographer, right? So why what possible use would computers have to a photographer??? Yeah, more fool me…
I would have liked to have put that down to the impetuousness of youth, but I’ve bet on more than a few Edsels since then. For example I couldn’t see the point of Facebook for a long time (even though I did get into Twitter pretty early), as I had falsely assumed that Facebook couldn’t help businesses with their marketing unless they were customer-facing (B2C) businesses. I finally succumbed in April 2009 – and have had my nose well and truly rubbed in it on a regular basis ever since.
When Apple first announced the iPad I didn’t see the point of the thing. There didn’t seem to be anything it could do that I couldn’t already do with an iPhone or iPod Touch. 60-odd million sales later, I’m clearly in the minority.
The moral of the story? Things change. Marketing changes. Your business changes. Get used to it.
Yes it’s important to have clear goals in your business for sales, marketing, communications, and all the rest. But it’s also crucial to accept that just around the corner there could be something that could dramatically alter the trajectory of your business. Positively, as well as negatively.
Business Change Evolution Should Track Customer EvolutionThe world is full of crumbling companies, as well as entire industries, that bet on things always staying the same. The record industry never imagined that a computer company would up-end their business and change it forever, yet that’s exactly what Apple did in less than a decade. Kodak bet that people would always put light-sensitive film in their cameras. Blockbuster based their business on the assumption that people would always buy or rent films as physical media.
During a waning economy, either at a micro level (your business) or a macro one (the entire industry), business change is often the only thing that you’ve got left. The only thing that’s going to change the situation is changing the situation, but most people find that too difficult. They’re too set in their ways in maintaining the status quo.
If you’re not happy with the way things are going, what fundamental, radical, extra-ordinary changes are you prepared to make to your business to remedy the situation?
Change is inevitable – unless it’s from a vending machine.