desirable product

Don’t Listen To Your Customers

Gee Ranasinha Business, Marketing 1 Comment

desirable product

If you keep giving your customers what they want, they’ll keep buying your product or service.

Wrong.

To find out what new product / service your company should be offering in the future, your first point of call should be your existing customers. After all, they bought from you in the first place, right?

Wrong.

Most customers don’t know what they want. Or rather, they don’t know what they want until it’s too late – for you to offer it to them, that is.

Ask a customer what their pain-point is today, and you’ll more than likely get a different answer tomorrow. As a result, by the time you can offer it they will want something else. They are too concerned with what’s on their plate right now to really think about the future. To ensure that your business value offering maintains its relevance, you need to find out what your customer needs are tomorrow, not today.

And asking them is rarely the best way to find that out.

About the Author
Avatar for Gee Ranasinha

Gee Ranasinha

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After founding a successful media production firm, Gee became worldwide director of marketing for a European software company. As well as CEO of KEXINO he's an author, lecturer, husband, and father; and one hell of a nice bloke. He lives in a world of his own in Strasbourg, France, tolerated by his wife and young son. Find out more about Gee at kexino.com/gee-ranasinha.



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Comments 1

  1. Avatar for Gee Ranasinha

    Interesting thoughts, Gee. I like where it’s going.

    So when is part 2 coming, which talks about *how* “to find out what your customer needs are tomorrow”? 🙂

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