Business process outsourcing hasn’t just changed the way companies of all sizes operate and deliver their business value. Its presence can be felt in pretty much every level and department.
Don’t be afraid, or in denial, about your business competitors. You know they exist, so do your customers. So stop pretending.
Selling to new customers is great. But selling to existing customers is easier and cheaper.
Marketing without targeting is like a broken pencil: pointless.
Customers are looking at every touchpoint they see of your business – and judging you accordingly.
Know your market. Existing customers need different collateral to new ones.
Customers like to categorize brands in order to make sense of them. That can restrict your offering.
Every industry has their unique set of external influences that govern the validity of your business value. Make you that you know the factors that influence your business – and keep an eye on where they’re heading.
Integrating video into your sales and marketing messaging, collateral and customer engagement activities is taking on ever-greater importance. Video captivates audience attention far better than text and/or images alone, and also helps differentiate your company.
Customers don’t always know what they want. That’s your job.
Promotion often means rising to the level of incompetence.
Underestimating the value of creativity in your business sets you on the road to becoming seen as a commodity.
If your business isn’t innovating, it’s going backwards.
Some thoughts on Microsoft’s latest ad campaign.
The birth of a new product segment.